FAQ
How long does shipping take?
Orders are processed within 1–3 business days. After dispatch, delivery typically takes:
- UK & Europe: 3–7 business days
- International: 5–10 business days
Please note that delivery times may vary depending on location and local postal services.
Can I track my order?
Yes, tracking information will be provided once your order has been dispatched (where available). You will receive an email with your tracking details.
Do you accept returns or exchanges?
We accept returns or replacements for items that arrive damaged, defective, or incorrect.
As all items are made to order, we do not accept returns for:
- Change of mind
- Incorrect size or choice
Please contact us within 14 days of delivery if there is an issue with your order.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs vary depending on your location and will be calculated at checkout.
What should I do if my item arrives damaged?
If your item arrives damaged or faulty, please contact us at support@youreamug.com within 14 days of receiving your order. Include photos of the item and packaging so we can resolve the issue quickly.
Can I cancel or change my order?
Orders are processed quickly, so changes or cancellations may not always be possible. If you need to make a change, please contact us as soon as possible after placing your order.